Customer Service & Retention
Tandant delivers dependable, in-office customer service teams trained to protect your brand and retain your customers. Our agents are not scattered freelancers—they work from secure, supervised offices with professional infrastructure and live oversight. That means better call quality, faster response times, and consistent support across every channel.
We handle inbound and outbound calling, email support, live chat, CRM data entry, and retention follow-ups. Whether you're managing ecommerce returns, client inquiries, or multi-channel support tickets, we scale your team without the overhead of in-house staffing.
Tandant doesn’t just answer calls—we build customer loyalty at scale.
Yes. All Tandant agents go through English proficiency screening and tone calibration to match your brand's voice and professionalism.
We handle phone, email, live chat, help desk ticketing systems, and even social messaging if required.
Absolutely. We train your agents directly on your systems—whether it’s Zendesk, Freshdesk, Salesforce, HubSpot, or something custom. And if you don’t already have a CRM in place, Tandant also offers its own proprietary CRM that can be tailored and implemented to fit your business needs.
No. All Tandant customer support teams work in secure, on-site offices with full supervision and daily reporting.
Yes. We build teams around your time zone and coverage needs, including nights, weekends, or full 24/7 support.
More About Us
Our customer service agents are trained in your voice, policies, and systems—from CRMs and help desks to custom scripts and SOPs. We don’t leave support to chance. Tandant provides structure, training, and accountability so your customers always feel heard—and never abandoned.
(513) 218-0480
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Let Tandant handle your customer service with trained, fully managed teams that scale with you and treat every customer like your most valuable one.
Get a QuoteSkills That Build Long-Term Customer Loyalty
Our agents don’t just respond—they retain. We train every team to master the tools, empathy, and consistency required to deliver real customer satisfaction across phone, email, and chat.
