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From Freight to Front Desk: The Secret Weapon of Operations Teams
Every business eventually hits a wall. And it’s almost never because of sales. It’s because of operations. Orders get delayed. Clients get ignored. Follow-ups get skipped. Systems fall apart when the backend can’t keep up with the front.
I’ve scaled enough businesses to know: your operations team isn’t a cost center—it’s your engine. And most companies are starving it.
📦 Freight Ops, Admin, Customer Support—It All Matters
Whether you’re managing loads, answering support tickets, or just making sure the CRM gets updated daily—every little process makes a big difference.
But when you’re relying on overworked in-house staff or juggling a rotating door of freelancers, those processes fall apart.
That’s why I built Tandant—to give companies like mine a better option.
🏢 In-Office Teams = Consistent Output
We don’t do home-based VAs. Every Tandant team member works from a secure, supervised office. That means:
- Live management and coaching
- Set schedules and shift reporting
- Structured training and oversight
- Tasks get done—every time
This isn’t outsourcing. It’s operational optimization.
🛠️ What We Handle
We support freight brokers, logistics firms, ecommerce sellers, and more with:
- Track & trace
- Load documentation
- Customer support (phone/email/chat)
- CRM data entry and cleanup
- Admin tasks, scheduling, follow-ups
If it repeats daily, weekly, or monthly—Tandant can handle it better and cheaper than doing it in-house.
⚡ Real Results, Real Fast
Most of our clients onboard their first Tandant agent in under 10 days. From there, it’s simple: give us your SOPs or let us help write them. We build a process around you, not the other way around.
One load board. One inbox. One company. Zero excuses.
🚀 Final Thought
When the backend breaks down, the whole business slows down. Tandant gives you a real operations team—without the payroll headaches or training time.
If you’re ready to scale operations without sacrificing quality, start here.
— Drew Renslow, Founder of Tandant
